Frequently Asked Questions:
FAQ & TipsGeneral Questions:
Q. - What are your Hours Of Operation?
A. - Our hours of operation are Monday - Friday 10:00am - 6:00pm PST; however, we generally answer the phone until 7:00pm .
Q. - What are my shipping options?
A. - We ship FEDEX and USPS for ground shipments and utilize trucking companies for larger shipments. If you want to use your own shipper account number thats ok too.
Screen Printing Questions:
Q. - Can I personalize with numbers and names?
A. - Yes. We can put individual numbers and names on shirts with cut vinyl that is heat pressed onto the garment. You can even get creative with fonts if you like.
Q. - Can I mix and match different garments for my screen printing order?
A. - Yes, you can combine garment styles,colors and sizes to qualify for the quantity discounts as long as they receive the same imprint and same imprint color. If the size, color or design change then additional charges will apply.
Q. - How many ink colors can I do?
A. - We can do 8 spot colors or we can do a 4 color process
Q. - How is price determined?
A. - Price is determined by the garments quality, quantity and color along with the number of imprint colors and imprint locations. The only other thing that may affect your pricing is the use of specialty inks, pantone color matching, special services(i.e. bagging), artwork charges etc..
Q. - Is there a minimum order quantity?
A. - No, however, it can be cost prohibitive to order less than 12.
Q. - What is the difference between Screen Printing and Embroidery?
A. - Screen printing is a method that dates back to the early 1900's and uses ink that is passed through a meshed screen. Embroidery uses thread that is sewn into the fabric.
Q. - What is the artwork requirements?
A. - We prefer an .eps, .cdr , .ai or .pdf file. We will accept .ai, .jpg, .jpeg, .gif, .psd, .pdf, .eps, .doc, .xls, .tif, .bmp, .png, .cdr .. We prefer your artwork in 300dpi.
Q. - Do you have an Art Department?
A. - Yes. We have an in house art department who can accommodate all your graphic needs. We can create custom artwork, color separate your logo, vectorize or digitize it for you, we do it all!
Embroidery Questions:
Q. - How is embroidery price determined?
A. - Price is determined by quantity and number of stitches.
Q. - What is the artwork requirements?
A. - Embroidery requires your files to be digitized. If you can provide your artwork in a .dst file then there will be no additional charges. Otherwise you can send your artwork to us in a .ai, .jpg, .jpeg, .gif, .psd, .pdf, .eps, .doc, .xls, .tif, .bmp, .png, or .cdr file and we can digitize for you for a nominal fee.
Q. - What are your Hours Of Operation?
A. - Our hours of operation are Monday - Friday 10:00am - 6:00pm PST; however, we generally answer the phone until 7:00pm .
Q. - What are my shipping options?
A. - We ship FEDEX and USPS for ground shipments and utilize trucking companies for larger shipments. If you want to use your own shipper account number thats ok too.
Screen Printing Questions:
Q. - Can I personalize with numbers and names?
A. - Yes. We can put individual numbers and names on shirts with cut vinyl that is heat pressed onto the garment. You can even get creative with fonts if you like.
Q. - Can I mix and match different garments for my screen printing order?
A. - Yes, you can combine garment styles,colors and sizes to qualify for the quantity discounts as long as they receive the same imprint and same imprint color. If the size, color or design change then additional charges will apply.
Q. - How many ink colors can I do?
A. - We can do 8 spot colors or we can do a 4 color process
Q. - How is price determined?
A. - Price is determined by the garments quality, quantity and color along with the number of imprint colors and imprint locations. The only other thing that may affect your pricing is the use of specialty inks, pantone color matching, special services(i.e. bagging), artwork charges etc..
Q. - Is there a minimum order quantity?
A. - No, however, it can be cost prohibitive to order less than 12.
Q. - What is the difference between Screen Printing and Embroidery?
A. - Screen printing is a method that dates back to the early 1900's and uses ink that is passed through a meshed screen. Embroidery uses thread that is sewn into the fabric.
Q. - What is the artwork requirements?
A. - We prefer an .eps, .cdr , .ai or .pdf file. We will accept .ai, .jpg, .jpeg, .gif, .psd, .pdf, .eps, .doc, .xls, .tif, .bmp, .png, .cdr .. We prefer your artwork in 300dpi.
Q. - Do you have an Art Department?
A. - Yes. We have an in house art department who can accommodate all your graphic needs. We can create custom artwork, color separate your logo, vectorize or digitize it for you, we do it all!
Embroidery Questions:
Q. - How is embroidery price determined?
A. - Price is determined by quantity and number of stitches.
Q. - What is the artwork requirements?
A. - Embroidery requires your files to be digitized. If you can provide your artwork in a .dst file then there will be no additional charges. Otherwise you can send your artwork to us in a .ai, .jpg, .jpeg, .gif, .psd, .pdf, .eps, .doc, .xls, .tif, .bmp, .png, or .cdr file and we can digitize for you for a nominal fee.
